Troubleshooting

Troubleshooting

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The Supervisor Application will not connect with the Main Application.

 

There are two simple solutions to this problem:

Make sure that the Main Application is running in <Supervised Mode>.
Make sure that the IP Address entered in the Supervisor Application is identical to that shown in the Patient Monitor of the Main Application.

 

If neither of these approaches are successful, you must ascertain that:

Both the Main Application computer and supervisory computer are connected to the network.
That the firewall / security settings of your LAN permit incoming and outgoing TCP / IP streams between these computers on port 8000. The integrity of these streams can be examined with the 'ipconfig', 'ping' and 'net view' system commands.

 

To do this:

Open a command prompt window and confirm with the ipconfig command that your network adapter is not in a Media disconnected state.
Ping the desired host using its IP address. If the ping command fails with a "Request timed out" message, verify that the host IP address is correct, that the host is operational, and that all of the gateways (routers) between this computer and the host are operational.
Test host name resolution by pinging the desired host using its host name. If the ping command fails with an "Unable to resolve target system name" message, verify that the host name is correct and that the host name can be resolved by your DNS server
Confirm TCP/IP connectivity by typing 'net view \\ComputerName' in the command prompt window. The net view command lists the file and print shares of a computer running Windows by establishing a temporary connection. If there are no file or print shares on the specified computer, the net view command displays a "There are no entries in the list" message.

 

If the net view command fails with a "System error 53 has occurred" message, verify that ComputerName is correct, that the computer running Windows is operational, and that all of the gateways (routers) between this computer and the computer running Windows are operational.

 

If the net view command fails with a "System error 5 has occurred. Access is denied." message, verify that you are logged on using an account that has permission to view the shares on the remote computer.

 

The buttons on the monitor are the wrong size.

 

Make sure that the text size is set to 100% (not 125 or 150) in the 'Screen Display' options.